Shipment & Delivery

At GOTA, we understand the importance of timely and reliable delivery when it comes to online shopping. We strive to provide a seamless and efficient shipping experience for our customers. This page outlines our shipment and delivery process, ensuring that you have all the information you need before making a purchase.

Shipping Options

We offer various shipping options to cater to your specific needs. During the checkout process, you will be able to select the shipping method that suits you best. Our available options include standard shipping, express shipping, and international shipping.

Processing Time

Once your order is placed, our dedicated team works diligently to process and prepare it for shipment. We aim to ship all orders within 1-2 business days. Please note that during peak seasons or promotional periods, processing times may be slightly longer.

Shipping Time

The shipping time depends on the destination and the shipping method you choose. Standard shipping within the United States typically takes 3-5 business days. Express shipping ensures faster delivery, with most orders arriving within 1-2 business days. For international orders, shipping times may vary depending on the destination country and customs clearance procedures.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your package and estimate its arrival date. You can easily track your order by entering the tracking number on our website or the carrier's website.

Shipping Costs

Shipping costs are calculated based on the weight of your order, the shipping method selected, and the destination. During the checkout process, you will be provided with the exact shipping cost before finalizing your purchase. We strive to offer competitive shipping rates while ensuring the safe and timely delivery of your items.

International Shipping

We are pleased to offer international shipping to customers around the world. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping costs. We recommend contacting your local customs office for more information on potential fees.

Delivery Issues

In the rare event that you encounter any issues with the delivery of your order, please contact our customer support team at contact@gotaswim.com. We will work diligently to resolve any problems and ensure that you receive your order in a timely manner.

We are not responsible for lost or stolen return packages.

Conclusion

At GOTA, we prioritize the satisfaction of our customers, and that includes providing a smooth and reliable shipping experience. We hope that this information has clarified our shipment and delivery process. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.