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Frequently Asked Questions
Shipping times may vary depending on your location. Generally, it takes between 3-7 business days for domestic orders and 7-14 business days for international orders. Please note that these are estimated shipping times and delays may occur due to unforeseen circumstances.
We have a 10-day return policy. If you are not satisfied with your purchase, you can return the item within 10 (ten) days of receiving it. The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more details.
To initiate a return, please contact our customer support team at contact@gotaswim.com. They will provide you with further instructions on how to proceed with your return.
Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order for the desired item.
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.
Yes, we offer international shipping to select countries. Please note that additional customs fees, taxes, and duties may apply depending on your country's regulations. These fees are the responsibility of the customer.
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the courier's website.
If your item arrives damaged or defective, please contact our customer support team immediately. We will evaluate the issue and make it right by either providing a replacement or issuing a refund.
Currently, we do not offer gift wrapping services. However, our products are carefully packaged to ensure they arrive in excellent condition.